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324 lines
16 KiB
324 lines
16 KiB
using EasyBL.WebApi.Message;
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using EasyNet;
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using Entity;
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using Entity.Sugar;
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using Entity.ViewModels;
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using JumpKick.HttpLib;
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using SqlSugar;
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using SqlSugar.Base;
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using System;
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using System.Collections.Generic;
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using System.Linq;
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using System.Net;
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using System.Text.RegularExpressions;
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using Aspose.Cells;
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using Newtonsoft.Json;
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using Newtonsoft.Json.Linq;
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using System.Data;
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using System.IO;
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using EasyBL;
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namespace EasyBL.WEBAPP.CRM
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{
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public class Complaint_UpdService : ServiceBase
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{
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#region 客訴（個人）提交簽核
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/// <summary>
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/// 客訴 提交簽核
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/// </summary>
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/// <param name="i_crm">todo: describe i_crm parameter on ComplaintForPersonalToAudit</param>
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/// <returns></returns>
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public ResponseMessage ComplaintToAudit(RequestMessage i_crm)
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{
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ResponseMessage rm = null;
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string sMsg = null;
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try
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{
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rm = SugarBase.ExecTran(db =>
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{
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do
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{
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var sId = _fetchString(i_crm, @"Guid");
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var sdb = new SimpleClient<OTB_CRM_Complaint>(db);
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var oCrm = sdb.GetById(sId);
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if (oCrm == null)
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{
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sMsg = @"系統找不到對應的客訴資料，請核查！";
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break;
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}
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var oApplicant = db.Queryable<OTB_SYS_Members>().Single(it => it.OrgID == i_crm.ORIGID && it.MemberID == oCrm.CreateUser);
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var sTitle = oApplicant.MemberName + @"的客訴申請「" + oCrm.ComplaintTitle + @"」客訴編號：" + oCrm.ComplaintNumber;
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if (i_crm.LANG == @"zh")
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{
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sTitle = ChineseStringUtility.ToSimplified(sTitle);
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}
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//更新基本資料
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var oCrmUpd = new OTB_CRM_Complaint
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{
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DataType = @"B",
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ModifyUser = i_crm.USERID,
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ModifyDate = DateTime.Now
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};
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db.Updateable(oCrmUpd)
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.UpdateColumns(it => new { it.DataType, it.ModifyUser, it.ModifyDate })
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.Where(it => it.Guid == sId).ExecuteCommand();
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//更新代辦
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SYS.Task_QryService.TaskStatusUpd(db, i_crm.ORIGID, sId);
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var jaCheckFlows = (JArray)JsonConvert.DeserializeObject(oCrm.CheckFlows);
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var MinOrderToNotice = jaCheckFlows.Min(x => ((JObject)x)["Order"].ToString()).ToString();
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var saSignedId = jaCheckFlows.Where(x => ((JObject)x)["Order"].ToString() == MinOrderToNotice).Select(x => ((JObject)x)["SignedId"].ToString()).ToList();
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if (saSignedId.Count > 0)
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{
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foreach (string signedId in saSignedId)
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{
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//添加提醒消息
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var oTipsAdd = SYS.Task_QryService.TipsAdd(i_crm, sTitle, signedId, @"Complaint_View" + @"|?Action=Upd&Guid=" + oCrm.Guid, WebAppGlobalConstWord.BELL);
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db.Insertable(oTipsAdd).ExecuteCommand();
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//添加代辦
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var oTaskAdd = SYS.Task_QryService.TaskAdd(i_crm, oCrm.Guid, signedId, sTitle, @"Complaint_View", @"?Action=Upd&Guid=" + oCrm.Guid, @"B");
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db.Insertable(oTaskAdd).ExecuteCommand();
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}
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}
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rm = new SuccessResponseMessage(null, i_crm);
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rm.DATA.Add(BLWording.REL, saSignedId);
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} while (false);
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return rm;
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});
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}
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catch (Exception ex)
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{
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sMsg = Util.GetLastExceptionMsg(ex);
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LogAndSendEmail(sMsg + @"Param：" + JsonToString(i_crm), ex, i_crm.ORIGID, i_crm.USERID, nameof(Complaint_UpdService), @"客訴管理", @"ComplaintToAudit（客訴 提交簽核）", @"", @"", @"");
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}
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finally
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{
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if (null != sMsg)
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{
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rm = new ErrorResponseMessage(sMsg, i_crm);
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}
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}
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return rm;
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}
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#endregion 客訴 提交簽核
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#region 客訴 簽核
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/// <summary>
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/// 客訴 簽核
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/// </summary>
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/// <param name="i_crm">todo: describe i_crm parameter on ComplaintAudit</param>
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/// <returns></returns>
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public ResponseMessage ComplaintAudit(RequestMessage i_crm)
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{
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ResponseMessage rm = null;
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string sMsg = null;
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try
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{
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rm = SugarBase.ExecTran(db =>
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{
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do
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{
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var sId = _fetchString(i_crm, @"Guid");
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var sAction = _fetchString(i_crm, @"Action");
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var sGoNext = _fetchString(i_crm, @"GoNext");
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var sHandlePerson = _fetchString(i_crm, @"HandlePerson");
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var sNextSignedWays = _fetchString(i_crm, @"NextSignedWays");
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var sNextUsers = _fetchString(i_crm, @"NextUsers");
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var sTipsUsers = _fetchString(i_crm, @"TipsUsers");
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var sCheckFlows = _fetchString(i_crm, @"CheckFlows");
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var sHandleFlows = _fetchString(i_crm, @"HandleFlows");
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var sSignedDecision = _fetchString(i_crm, @"SignedDecision");
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var sHandleDecision = _fetchString(i_crm, @"HandleDecision");
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var sdb = new SimpleClient<OTB_CRM_Complaint>(db);
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var oEip = sdb.GetById(sId);
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var TipsType = WebAppGlobalConstWord.CHECK;
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if (oEip == null)
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{
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sMsg = @"系統找不到對應的客訴資料，請核查！";
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break;
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}
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//簽核單據傳給下一位簽核者
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var saNextSignedWays = (JArray)JsonConvert.DeserializeObject(sNextSignedWays);
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var saNextUsers = (JArray)JsonConvert.DeserializeObject(sNextUsers);
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var saTipsUsers = (JArray)JsonConvert.DeserializeObject(sTipsUsers);
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if (oEip.Guid == null)
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{
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sMsg = @"系統找不到對應的客訴資料，請核查！";
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break;
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}
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var oUser_Self = db.Queryable<OTB_SYS_Members>().Single(it => it.OrgID == i_crm.ORIGID && it.MemberID == i_crm.USERID);
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var oAskTheDummy = db.Queryable<OTB_SYS_Members>().Single(it => it.OrgID == i_crm.ORIGID && it.MemberID == oEip.CreateUser);
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var sTitle_Self = @"";
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var sTitle_Handle = oUser_Self.MemberName + @"審批了" + oAskTheDummy.MemberName + @"的客訴申請「" + oEip.ComplaintTitle + @"」客訴編號：" + oEip.ComplaintNumber;
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var sTitle_Next = oAskTheDummy.MemberName + @"的客訴申請「" + oEip.ComplaintTitle + @"」簽呈編號：" + oEip.ComplaintNumber;
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var sTitle_Notice = @"";
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var sStatus = @"B";
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if (sAction == @"Signed")
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{
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sTitle_Self = oUser_Self.MemberName + @"審批了您的客訴申請「" + oEip.ComplaintTitle + @"」客訴編號：" + oEip.ComplaintNumber;
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sTitle_Notice = oAskTheDummy.MemberName + @"的客訴申請「" + oEip.ComplaintTitle + @"」客訴編號：" + oEip.ComplaintNumber + @"，請點擊查看...";
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if (sSignedDecision == @"Y")
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{
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sTitle_Self += @"，審批結果：同意";
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if (!string.IsNullOrWhiteSpace(sHandlePerson))
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{
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sStatus = @"E";
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}
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}
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else if (sSignedDecision == @"N")
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{
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sTitle_Self += @"，審批結果：不同意";
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sStatus = @"D-O";
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TipsType = WebAppGlobalConstWord.FAIL;
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}
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else if (sSignedDecision == @"O")
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{
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sTitle_Self += @"，審批結果：先加簽";
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}
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}
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else
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{
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sTitle_Self = oUser_Self.MemberName + @"簽辦了您的客訴申請「" + oEip.ComplaintTitle + @"」客訴編號：" + oEip.ComplaintNumber;
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if (sHandleDecision == @"Y")
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{
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sTitle_Self += @"簽辦結果：同意";
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sStatus = @"H-O";
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}
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else if (sHandleDecision == @"O")
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{
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sTitle_Self += @"簽辦結果：先轉呈其他主管審批";
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}
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}
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if (i_crm.LANG == @"zh")
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{
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sTitle_Self = ChineseStringUtility.ToSimplified(sTitle_Self);
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sTitle_Next = ChineseStringUtility.ToSimplified(sTitle_Next);
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sTitle_Notice = ChineseStringUtility.ToSimplified(sTitle_Notice);
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}
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//更新基本資料
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var oEipUpd = new OTB_CRM_Complaint
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{
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DataType = sStatus,
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CheckFlows = sCheckFlows,
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HandleFlows = sHandleFlows,
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ModifyUser = i_crm.USERID,
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ModifyDate = DateTime.Now
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};
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db.Updateable(oEipUpd)
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.UpdateColumns(it => new { it.DataType, it.CheckFlows, it.HandleFlows, it.ModifyUser, it.ModifyDate })
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.Where(it => it.Guid == sId).ExecuteCommand();
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var sOwner = @"";
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if (sSignedDecision == @"Y" && sGoNext == @"N")
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{
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sOwner = i_crm.USERID;
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}
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//更新代辦
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SYS.Task_QryService.TaskStatusUpd(db, i_crm.ORIGID, sId, sOwner);
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var listTips = new List<OTB_SYS_Tips>();
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var listTask = new List<OTB_SYS_Task>();
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var listToTips = new List<string>();
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if (sStatus != @"D-O")
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{
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foreach (string flow in saNextSignedWays)
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{
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if (sGoNext == @"Y")
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{
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if (flow == @"flow4")//添加通知和提醒給下個流程所有要通知的人
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{
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foreach (string user in saTipsUsers)
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{
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//添加提醒消息
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var oTipsAdd = SYS.Task_QryService.TipsAdd(i_crm, sTitle_Notice, user, @"Complaint_View" + @"|?Action=Upd&Guid=" + oEip.Guid, WebAppGlobalConstWord.BELL);
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listTips.Add(oTipsAdd);
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listToTips.Add(user);
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}
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}
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else if (flow == @"flow5")//添加通知和提醒給經辦人
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{
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if (sHandlePerson != @"")
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{
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if (sHandleDecision != @"N")
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{
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//添加代辦
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var oTaskAdd = SYS.Task_QryService.TaskAdd(i_crm, oEip.Guid, sHandlePerson, sTitle_Handle, @"Complaint_View", @"?Action=Upd&Guid=" + oEip.Guid, @"E");
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listTask.Add(oTaskAdd);
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//添加提醒消息
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var oTipsAdd = SYS.Task_QryService.TipsAdd(i_crm, sTitle_Handle, sHandlePerson, @"Complaint_View" + @"|?Action=Upd&Guid=" + oEip.Guid, WebAppGlobalConstWord.BELL);
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listTips.Add(oTipsAdd);
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listToTips.Add(sHandlePerson);
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}
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}
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}
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else
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{
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foreach (string user in saNextUsers)//添加通知和提醒給下一個審核的人
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{
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if (sSignedDecision == @"Y" || sSignedDecision == @"O")
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{
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//添加代辦
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var oTaskAdd = SYS.Task_QryService.TaskAdd(i_crm, oEip.Guid, user, sTitle_Next, @"Complaint_View", @"?Action=Upd&Guid=" + oEip.Guid, @"G");
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listTask.Add(oTaskAdd);
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//添加提醒消息
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var oTipsAdd = SYS.Task_QryService.TipsAdd(i_crm, sTitle_Next, user, @"Complaint_View" + @"|?Action=Upd&Guid=" + oEip.Guid, WebAppGlobalConstWord.BELL);
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listTips.Add(oTipsAdd);
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listToTips.Add(user);
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}
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}
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}
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}
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}
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}
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//添加提醒消息(給申請的人)
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var oTips_Applicant = SYS.Task_QryService.TipsAdd(i_crm, sTitle_Self, oEip.CreateUser, @"Complaint_View" + @"|?Action=Upd&Guid=" + oEip.Guid, TipsType);
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listTips.Add(oTips_Applicant);
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listToTips.Add(oEip.CreateUser);
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if (listTips.Count > 0)
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{
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db.Insertable(listTips).ExecuteCommand();
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}
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if (listTask.Count > 0)
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{
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db.Insertable(listTask).ExecuteCommand();
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}
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rm = new SuccessResponseMessage(null, i_crm);
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rm.DATA.Add(BLWording.REL, listToTips);
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} while (false);
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return rm;
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});
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}
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catch (Exception ex)
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{
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sMsg = Util.GetLastExceptionMsg(ex);
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LogAndSendEmail(sMsg + @"Param：" + JsonToString(i_crm), ex, i_crm.ORIGID, i_crm.USERID, nameof(Complaint_UpdService), @"客訴管理", @"ComplaintAudit（請款單（廠商）簽核|签辦）", @"", @"", @"");
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}
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finally
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{
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if (null != sMsg)
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{
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rm = new ErrorResponseMessage(sMsg, i_crm);
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}
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}
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return rm;
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}
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#endregion 請款單（廠商）簽核|签辦
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}
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}
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