Showeasy Co., Ltd. (hereinafter referred to as “ShowEasy”,“we/our/us”) is committed to protecting and
respecting
your privacy. We endeavor to comply with all applicable laws on privacy protection and personal data
security.
This Privacy Policy (hereinafter referred to as this "Policy") illustrates how we collect, process, use
and
protect personal information.
Please read this Policy carefully. If you do not accept this Policy, please do not register as a ShowEasy
member or submit any personal information to us. If you are not an adult in accordance with the laws of
your
country, please make sure that your guardians have read this Policy and that you register as a ShowEasy
member
or submit your personal information to us with the consent of your guardians.
If you have any question, comment or would like to exercise your rights with respect to this Policy,
please
feel free to contact us at info@showeasy.com .
1. Scope of this Policy
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1.1 This Policy applies to all the personal information of ShowEasy members, potential
customers or partners and those that are collected by us through the ShowEasy website (showeasy.com) and
ShowEasy mobile device application (app).
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1.2 Please note that if you link to any other domain or app that is not part of the ShowEasy website or
app,
we may not be able to continue to maintain the security of your personal information. You are advised to
read the privacy policy of that domain or app before linking to any other domain or app.
2. How Do We Collect Personal Information/What Personal Information Do We Collect
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2.1 Personal information provided by you
We will obtain personal information that you have entered on the ShowEasy website or app, or provide
through
telephone, letter, email, communication software or other means, including:
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a. Membership
Membership data is your personal information including identification, characteristics, account number
and
password. You can choose whether to update the membership data or not. If you do not choose to update
your
basic data, we will not be able to automatically insert your data by the system when you place orders.
However, we recommend that you update your password regularly to keep your account safe.
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b. Order
• Customer/recipient/traveler/contact data
When you place an order, depending on the type of products you purchase, you may need to provide the
personal information of different individuals, including identification and characteristics, etc. (for
example, you may need to provide your passport name and passport number when purchasing foreign tour
products, or the recipient's name and address when you purchase pre-mailed physical tickets). You may
also
choose whether to update the data to the membership data.
• Payment and financial data
Credit card information (card number, expiry date and security code) and other payment method
information.
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c. Business partners
If you are interested in becoming our business partner, we need to obtain your personal information,
including:
• Basic data and contact information such as identification, characteristics and working situation
• Proof data for qualification review
• Financial account data for payment
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d. Participants in activities
When you participate in various activities held by us (such as filling in questionnaires, lucky draw
and
other survey or marketing activities), we need to obtain your personal information, such as
identification
and characteristics, depending on the contents of the activities.
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e. Customer service
When you make inquiries, feedback or complaints to us through various contact methods, we need to
obtain
your basic data and contact data such as identification and characteristics. When we communicate over
the
phone, we may record the whole conversation.
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2.2 Obtained from a third-party service provider
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a. When you register as a member of a third-party service provider (e.g., Facebook,
Google…etc.), we will obtain your data(such as name, photo, email address and any information you choose
to provide) and UID according to your settings at the third-party service provider.
b. We will also obtain relevant data from third-party service providers about your interactions with
ShowEasy on their websites or apps(such as your likes or comments on ShowEasy Facebook page).
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2.3 Automatic collection via online behaviors
When you use the ShowEasy website or app, we will use cookies or similar technology to obtain your
personal
information and record your online behaviors, such as:
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a. IP address.
b. Your stay, browsing or clicking on the ShowEasy website or app page.
c. Traffic data.
d. The webpage you visited before linking to the ShowEasy website.
See the About Cookie for more information.
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2.4 Provided by business partners
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If you participate in marketing activities jointly organized by us and our third-party business
partners, we
may obtain your personal information (such as prize winners' data) from the business partners to the
extent
necessary.
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2.5 Obtained through a subsidiary or branch
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We may also obtain your personal information from our subsidiary or branch, in your location, and add
the
data to our database to the extent necessary.
3. Why Do We Collect Personal Information/How Do We Use Personal Information
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3.1 Membership management
When you register as a member of ShowEasy, we will create a membership profile for you so that we can
manage
all membership data. You can do the following in the “Account Settings”:
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a. Update basic data to help you automatically insert the required information when placing orders.
b. Update the password to maintain the security of your account.
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3.2 Order management
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a. After you place an order, we will collect the personal information of the
customer/recipient/traveler/contact person depending on the products you purchase in order for us to
process and fulfill your order.
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b. If you want to cancel the order or apply for refund, we may also need additional personal information
for processing the refund and qualification review.
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3.3 Business partner management
To establish/fulfill our contractual relationships with our business partners: We will review the proof
data
provided by you, and after the contractual relationship is established, we will contact you for the
required
business contacts and payments.
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3.4 Activity management
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a. When you participate in any of our activities (such as questionnaires, lucky draws,
etc.), we may contact you to communicate the contents of the activities, or disclose the data to the
extent necessary (such as the accounts of prize winners).
b. When you win the prize, if necessary, we will send the prize to you via your email address or physical
address.
c. If your prize amount reaches the legal threshold, we also need to obtain the necessary personal
information from you to declare in accordance with the law.
d. We will also recommend our products to you from time to time.
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3.5 Customer service
When you make inquiries, feedback or complaints to us, we will use your contact information to keep you
updated of the status, or provide your data to our supplier or business partner (such as payment service
provider flow or logistics provider) based upon the specific needs in order to assist the handling of the
matter. If any dispute arises or is likely to occur, we will also use the communication records between
the parties (such as emails) as evidence.
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3.6 Marketing
If you are a member of ShowEasy or our business partner, or you have ordered any products from us,
participated in our activities, inquired about product information (as a potential customer), we will use
your contact information to recommend the latest exhibitions, discount information, other newsletters or
product information you may be interested in, or deliver advertisement to you on third-party platforms
(such as Facebook).
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3.7 Survey, statistics and analysis
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a. We will survey your comments on the products from time to time.
b. We will analyze users’ behaviors on the ShowEasy website and app to optimize our performance and
service and improve our product planning.
c. We will analyze the data you left through your online activities (such as products you search and
browsing or clicking behaviors, etc.) or your participation in various activities (such as questionnaires
you fill out and lucky draws you participate, etc.) to evaluate products you may be interested in.
d. ShowEasy will collect statistics and analyze the collected data to evaluate customer willingness to
purchase products and the items which customers like, develop marketing strategies, improve service
quality, predict the future trend of hot selling products, or recommend suitable products.
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3.8 Exercise of rights/fulfillment of statutory obligations
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a. In case of any consumer disputes, non-performance of contract, infringement or criminal
acts, we will use personal information to the extent necessary to make a legal request or defense, such as
providing the data to the competent authority or judicial authority.
b. If required by law, ShowEasy will also provide your personal information to the competent authority or
judicial authority in order to fulfill our statutory obligations.
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3.9 In the event any of the following occurs, we may also use your personal information for other
purposes:
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a. With consent of the parties.
b. Expressly required by law.
c. Where it is necessary for protecting public interest, such as when we think that your actions may be
illegal, we may provide personal information to the judicial authority.
d. Where it is to prevent harm to life, body, freedom or property of the parties.
e. Where it is to prevent material harm to the rights and interests of others.
f. Where it is beneficial to the rights and interests of the parties.
4. Who Obtains Personal Information/Why is Personal Information Obtained Within the following scope, to the extent necessary, personal information may be obtained by third parties:
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4.1 Where we use the cloud service providers to store personal information in cloud space.
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4.2 In order to complete the transaction, the payment service provider (for processing the payment) or the
logistics provider (for sending or receiving products, such as collecting your passport to arrange a tour)
we cooperate with may obtain your personal information.
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4.3 Where we provide personal information required for the order to the supplier according to your
specific order requirements. Please note that the supplier receiving the data may, if necessary, contact you or the
contact person to collect additional personal information needed for the products or to communicate with
you about the products. The supplier may also provide your order data to others in order to complete your
purchase. Please also read the supplier's privacy policy.
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4.4 Where we provide the order data to ShowEasy's partner in your location.
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4.5 If you participate in marketing activities jointly organized by us and our third-party business
partner,we may provide your personal information (such as the prize winner's information) to the business partner
to the extent necessary.
5. Personal Information S5torage and Cross-border Transmission
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5.1 ShowEasy uses the cloud space of a trusted cloud storage service provider to store your
personal information, and we may transfer your data to data recipients located in other countries and
regions (such as where suppliers of local tours or tickets are located) according to your order
requirements.
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5.2 The personal information protection laws of the location where the data recipient is located may
differ from those of your location, but we will do our best to take reasonable measures to ensure that your
personal information are effectively secured.
6. Use of Personal Information /Retention Period
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ShowEasy will continue to use your personal information while the aforementioned collection
purpose still exists. Where the purpose of the collection ceases, we will no longer keep the data in a way
that will identify you, unless otherwise required by law.
7. How Do We Protect Personal Information
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7.1 ShowEasy is committed to protecting the security of your personal information. We take
appropriate administrative and technical measures to ensure the legality of our collection, processing and
use of personal information, and to prevent personal information from being tampered with, damaged, lost,
leaked or otherwise infringed.
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7.2 We will take reasonable steps with our suppliers to ensure the security of your personal information
in order to maintain the confidentiality, integrity and availability of personal information.
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7.3 We will also carefully select the business partners we instruct to collect, process or use personal
information, and supervise the security of personal information by contractual and other reasonable means.
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7.4 However, you need to understand that no 100% security maintenance measures over the internet are 100%
secure, so we cannot guarantee the absolute security of your personal information.
8. The Rights You May Exercise through Us
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You may exercise the following rights with respect to your personal information throughShowEasy.
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8.1 Access to your personal information, including the right to make an inquiry of or to request to
review or make a copy of your personal information. Unless any of the following occurs, we will not refuse
the exercise of your rights:
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a. Impairing national security, diplomatic and military confidentiality, overall economic
interests or other vital national interests.
b. Obstructing the performance of statutory obligations imposed by competent authorities.
c. Impairing significant interests of ShowEasy or a third party.
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8.2 Supplement or correction (Depending on the situation, you may need to provide appropriate explanations)
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8.3 Requesting to stop collecting, processing or using personal information or requesting to delete personal information.
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8.4 Requesting to stop using personal information for marketing purposes
When we use your personal information to market any product to you (for example, by sending an
information email about the products), you may reject the marketing activity.
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8.5 The way for Right Exercise
You may login to access, supplement and correct your personal information, or you may contact ShowEasy
customer service mailbox at info@showeasy.com to exercise the above-mentioned rights. You may also file
a complaint about the dispute related to your personal information with the competent authority where
ShowEasy is located.
9. About Cookie
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We use cookie to collect the personal information of website visitors and app users. Please
refer to the Cookie Policy for the privacy policy of cookie.
10. Personal Information of Minors
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10.1 If you are not an adult in accordance with the laws of your location, please have your
guardians read and accept this Policy, and your guardians should agree to register you as our member or
submit your personal information to us.
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10.2 If the data you fill in contains the personal information of a minor when placing an order, you
should represent and warrant that his/her guardians agree you to provide such minor’s data to us.
11. Change of this Policy
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11.1 ShowEasy may update this Policy in the future. You are advised to pay attention to the
latest version of this Policy. In the event of a major update, we will notify you proactively in an
appropriate manner (such as sending email, bouncing window notification, app notification, etc.).
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11.2 Where you are not willing to accept our updated policies to collect, process and use your personal
information, please contact us at info@showeasy.com.